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Level-1 (Customer Care Team)
- Contact Hr: (8:00 AM to 9:00 PM (365 Days) - Monday to Sunday)
- Voice Call: +91 751 2458201, 2458202, 2458203
- Email: wecare@pccareonline.in
- Email: helpdesk@pccareonline.in
- Via SMS and Whatsapp : +91 9713354321
- Elapsed Time: 4-5 Hr.
Level-2 (Customer Service Manager)
- Name: Deepika Agarwal
- Contact Hr: (24/7) - Monday to Sunday)
- Voice Call: +91 9713254321
- Email: activation@pccareonline.in
- Via SMS and Whatsapp : +91 9713354321
- Elapsed Time: 2-3 Hr.
Level-3 (Customer A/c Manager)
- Name: Manoj Sharma
- Contact Hr: (8:00 AM to 9:00 PM (365 Days) - Monday to Sunday)
- Voice Call: +91 9713154321
- Email: info@pccareonline.in
- Via SMS and Whatsapp : +91 9713354321
- Elapsed Time: 1-2 Hr.
Level-4 (General Manager - Operation)
- Name: Mr. Santosh Singh Sikarwar
- Contact Hr: (24/7) - Monday to Sunday)
- Voice Call: +91 9826270309
- Email: info@pccareonline.in
- Via SMS and Whatsapp : +91 9713354321
- Elapsed Time: 1-2 Hr.
Operation Head
- Name: Mr. Santosh Singh Sikarwar
- Contact Hr: 10:30 to 7:00 (Monday to Sunday)
- Voice Call: +91 9826270309
- Email: info@pccareonline.in
Sales Department
- Name: Mr. Manoj Sharma
- Contact Hr: 10:30 to 7:00 (Monday to Sunday)
- Voice Call: +91 9713154321
- Sales No: +91 9039016100, +91 9039013100
- Email: info@pccareonline.in
Complaints and Service Support Department
- Name: Mr. Akhil (Service Executive)
- Contact Hr: 10:30 to 7:00 (Monday to Sunday)
- Tel: +91 751 2458201, 2458202, 2458203
- Voice Call: +91 9713354321
- Whatsapp: +91 9713354321
- Email: wecare@pccareonline.in
- Deepika Agarwal (Service Manager):- +91 9713254321
Accounts & Finance Department
- Name: Vaishali Agarwal
- Contact Hr: 10:30 to 7:00 (Monday to Sunday)
- Voice Call: +91 9522500200
- Email: account@pccareonline.in
Revenue Collection Department
- Name: Mr. Sumit Gupta
- Contact Hr: 10:30 to 7:00 (Monday to Sunday)
- Voice Call: +91 9522500900, +91 9522275611
- Email: collection@pccareonline.in
Consumer Charter
You may contact the Nodal Authority during working hours 9.00 am to 7.00 pm, Monday to Sunday.
- If you are not happy with the resolution of your Request / Complaint, you can contact our Nodal Officer at nodal@pccareonline.in with the complaint ticket number and/or e-mail correspondence details.
In case, you are still dis-satisfied with the response received, you can approach the Appellate Officer at appellate@pccareonline.in with the complaint ticket number and/or e-mail correspondence details.
- If you are still not satisfied with the decision/response of "Nodal Officer". You may appeal before the Appellate Authority during working hours 9.00 am to 7.00 pm, Monday to Sunday. Appeals only against the decision of the Nodal Officer are maintainable before the Appellate Authority, no other appeal / direct complaint shall be entertained.
- The appeal shall be made in writing and filed in duplicate. The contact details of respective appellate authorities are mentioned below:-
Appellate Authority Address
City |
Nodal Officer |
Office Address |
Mobile No. |
Email ID |
Gwalior (M.P.) |
Santosh Sikarwar |
House No.-23, Viveka Nand Colony, Jiwaji University Road, Gwalior-474011 (M.P.) |
+91 9826270309 |
appellate@pccareonline.in |